TokoPress 2.0 Support

Office Hours: Monday to Friday (8am - 5pm) GMT+7 (Bangkok/Jakarta)

Your Name*
First Last
Your Email*
Purchased Item*
Purchase Code*
Support Category*
Priority*
Subject*
What do you need help with?
Message*
Please tell us about what you need in as much detail as you can, steps you’ve already taken to troubleshoot the issue, etc.
Attachment / Screenshots
Accepted file types: zip, jpg, gif, png, pdf, Max. file size: 256 MB.
If needed.
Allowed extension: zip, jpg, gif, png, pdf
If you attach multiple files, please compress your files and upload your files in ZIP format.
Website URL
please put the link to your website
Do you want to provide temporary WordPress Admin access to your website?*
In many cases, it is always easier and faster for us if we can check your problems directly on your website directly.
- Yes
- No
Temporary WordPress Admin Username
Temporary WordPress Admin Password
Do you want to provide temporary FTP access to your website?*
In some serious cases, for example when your WordPress Admin dashboard is not accessible, we would probably need temporary FTP access.
- No
- Yes
Temporary FTP Account Hostname
Temporary FTP Account Username
Temporary FTP Account Password
Phone
This field is for validation purposes and should be left unchanged.

How do I know my Purchase Code?

Support Policy

There is a fine line between theme support and theme customizations, and everyone has a different idea of what each entails. While we’re happy to help you with theme-specific support, unfortunately we can’t help you modify or customize your theme further than its advertised features.

Hopefully the information below will help you distinguish and understand the difference between theme support and customizations.

Theme Support Examples

My theme is broken. I’ve followed all the necessary steps to set up the theme, including watching the install video or help documents included with the theme, but still can’t get the theme to work.
My theme does not work as advertised. I’ve set it up as directed, but for some reason my theme doesn’t look like it should.
My theme has an obvious bug which is preventing me from using the theme properly.

As you can see, theme support issues interfere with the intended functionality of the theme. These issues prevent the theme from working as advertised and will be supported.

Theme Customization Examples

How do I change an element to look or function differently than shown in the demo?
I would like to add or remove an element from the header, what do I do?
XYZ plugin breaks my theme or causes unexpected behavior.

As you can see, theme customization has to do with preference, rather than actual theme issues. It requires customizing the theme beyond the scope of the theme’s intended style or functionality. These kinds of requests cannot be fulfilled in the support forums unfortunately.

Currently, we do NOT offer paid customization services for our theme collection. Sorry.

3rd Party Plugins

In a perfect world, every theme would work with every plugin. But for every great plugin out there, you have a poorly coded one. Because of this, we simply can’t support every 3rd party plugin. However, we do try our best to make the themes compatible with all of the popular plugins out there, and it’s a continuing effort.

That being said, we don’t consider non-compatibility with plugins a theme support issue. The theme is only guaranteed to work as shown, with the plugins suggested. If you want to force compatibility, it will be up to you to work out a solution.

WordPress Novices

Everyone is a newbie at WordPress at one point or another. We’ve all struggled through the ins and outs of WordPress and spent many hours hunting down answers on Google and StackExchange.

Unfortunately, TokoPress support is not the best place for asking general WordPress questions. We’d happily answer every question you could throw at us, if there was enough time in the day! So we ask that you focus on asking theme-specific questions while seeking help.

Please check out some of the links below to help with your general WordPress questions.

WordPress.org Codex
WordPress.org Forums
WordPress Answers StackExchange