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There is a fine line between theme support and theme customizations, and everyone has a different idea of what each entails. While we’re happy to help you with theme-specific support, unfortunately we can’t help you modify or customize your theme further than its advertised features.
Hopefully the information below will help you distinguish and understand the difference between theme support and customizations.
As you can see, theme support issues interfere with the intended functionality of the theme. These issues prevent the theme from working as advertised and will be supported.
As you can see, theme customization has to do with preference, rather than actual theme issues. It requires customizing the theme beyond the scope of the theme’s intended style or functionality. These kinds of requests cannot be fulfilled in the support forums unfortunately.
Currently, we do NOT offer paid customization services for our theme collection. Sorry.
In a perfect world, every theme would work with every plugin. But for every great plugin out there, you have a poorly coded one. Because of this, we simply can’t support every 3rd party plugin. However, we do try our best to make the themes compatible with all of the popular plugins out there, and it’s a continuing effort.
That being said, we don’t consider non-compatibility with plugins a theme support issue. The theme is only guaranteed to work as shown, with the plugins suggested. If you want to force compatibility, it will be up to you to work out a solution.
Everyone is a newbie at WordPress at one point or another. We’ve all struggled through the ins and outs of WordPress and spent many hours hunting down answers on Google and StackExchange.
Unfortunately, TokoPress support is not the best place for asking general WordPress questions. We’d happily answer every question you could throw at us, if there was enough time in the day! So we ask that you focus on asking theme-specific questions while seeking help.
Please check out some of the links below to help with your general WordPress questions.
WordPress Answers StackExchange